What is Karibai
Karibai is a guest-communication platform for vacation-rental managers. It gathers every conversation into one inbox, answers them with Kari, an AI assistant working over WhatsApp, and takes care of each stay's messages from start to finish.
In a nutshell
Your guests write to the same WhatsApp number as always. Kari answers instantly, in their language and with each property's real information: Wi-Fi, house rules, directions, what is nearby. When a conversation needs a person, it alerts your team and steps aside.
Your team works from a single inbox, sees only what needs their attention and can take over any conversation with one click. Bookings and properties come from your PMS, so nobody copies anything by hand.
Who it is for
Professional managers with dozens or hundreds of properties and a team that can no longer keep up with messages. It is built for those handling hundreds of conversations a week who want their team on what only a person can do.
What it does
- Answers guests with AI
- Kari works over WhatsApp, at any hour and in the guest's language, from each property's sheet. It never makes things up: if it does not know, it says so and offers a person.
- Gathers conversations into one inbox
- Every guest with their booking and context. Your team takes over whenever it wants, leaves internal notes and reads any language in its own.
- Sends each stay's messages
- Confirmation, pre-arrival information, welcome, follow-up, checkout and thank-you. Write them once and they go out on their own, in the guest's language.
- Gives every guest their stay page
- One link per booking, no downloads or passwords, with the house guide, the Wi-Fi and the access code, checkout instructions and extras. With your logo and your colour.
- Sells extras without chasing anyone
- Late checkout, transfers, welcome baskets. Kari offers them when they fit and the guest pays into your own Stripe account.
How it works, in six steps
- 01 Connect your PMS. Properties and bookings sync on their own.
- 02 Connect your WhatsApp Business number. Your guests keep writing to the one they know.
- 03 Your team completes each property's sheet: Wi-Fi, house rules, directions, recommendations.
- 04 Kari starts answering from the first message, with that information and each booking's.
- 05 Your team supervises from the inbox and steps into the conversations Kari hands over, or any it wants.
- 06 Every guest receives their stay messages and their page with the guide, the Wi-Fi and the extras.
What it is not
It is not a PMS or a channel manager. Karibai does not manage rates, calendars or listings. It connects to your PMS and takes care of the guest conversation.
It is not a canned-answer chatbot. Kari answers with each property's and each booking's real information, and knows when to step aside and hand the conversation to a person.
It does not replace your team. It takes the repeated questions and the night shift off their plate. Decisions, incidents and the personal touch that makes the difference stay theirs.