What is Karibai
Karibai is an AI platform for vacation-rental managers. It answers every guest and works with your team: Kari looks after your guests instantly, in their language and on the channels where they already write to you, and the team assistant answers from your bookings and properties and makes the changes you ask for.
In a nutshell
Your guests write through the same channels as always. Kari answers instantly, in their language and with each property's real information: Wi-Fi, house rules, directions, what is nearby. When a conversation needs a person, it alerts your team and keeps looking after the guest until someone steps in.
Your team works from a single inbox, sees only what needs their attention and takes over any conversation with one click. When they need a detail or a change, they just ask the assistant, which answers from your bookings and properties and shows every change before saving it. Everything comes from your PMS, so nobody copies anything by hand.
Who it is for
Professional managers with dozens or hundreds of properties and a team that splits its day between answering messages and hunting for data across five screens. It's built for those who want their team focused on what only a person can do.
What it does
For your guests
- Answers guests with AI
- Kari works at any hour and in the guest's language, from each property's sheet. It never makes things up: if it doesn't know, it says so and offers to bring in a person.
- Sends each stay's messages
- Confirmation, pre-arrival information, welcome, follow-up, checkout and thank-you. Write them once and they go out on their own, in the guest's language.
- Gives every guest their stay page
- One link per booking, no downloads or passwords, with the house guide, the Wi-Fi and the access code, checkout instructions and extras. With your logo and your color.
- Sells extras without chasing anyone
- Late checkout, transfers, welcome baskets. Kari offers them when they fit and the payment lands in your bank account.
For your team
- Answers your team from your data
- The team assistant answers inside Karibai about bookings, properties, extras and tasks, and prepares changes that are only saved once someone approves them.
- Gathers conversations into one inbox
- Every guest with their booking and context. Your team takes over whenever they want, leaves internal notes and reads any language in their own.
Arrival and access
- Registers travelers and files the reports
- Every guest checks in and signs from their stay page. Karibai sends the reports to the authorities and keeps the register for you.
- Opens the door remotely
- With a smart lock connected, your team opens from the booking or the inbox, and Kari opens for the guest who is at the door during their stay.
How it works, in six steps
- 01 Connect your PMS. Properties and bookings sync on their own.
- 02 Connect your WhatsApp Business number. Your guests keep writing to the one they know.
- 03 Your team completes each property's sheet: Wi-Fi, house rules, directions, recommendations.
- 04 Kari starts answering from the first message, using that information and each booking's details.
- 05 Your team supervises from the inbox and steps into the conversations Kari hands over, or any they choose.
- 06 Every guest receives their stay messages and their page with the guide, the Wi-Fi and the extras.
Use cases
- City apartments with self check-in
- Guests who arrive at any hour and ask how to get in. Kari answers with each building's instructions, opens the door if a lock is connected, and the check-in has the guest register done before arrival.
- Coastal villas and houses
- Longer stays where the transfer, the welcome basket or late checkout add up. The stay page shows them ahead of time and Kari offers them when the guest brings the topic up.
- A small team for many properties
- Nights, weekends and arrival peaks. Kari handles the repeated questions, the inbox shows only what needs a person, and the team assistant answers your team without opening five screens.
What Kari does not do
Its limits are written into its instructions. It does not make them up as it goes.
- It does not make things up. If something is not in the property sheet or the booking, it says it does not know and offers a person.
- It does not give your properties' rates, availability or discounts, nor imply that any dates are free. The only prices it gives are those of your extras.
- It does not share the Wi-Fi or access codes beyond what the booking allows.
- It does not open a door unless the stay is underway and the guest is at that door right now.
- It does not offer extras during an emergency, a complaint or while someone from your team is on the way.
- It gives no medical or legal advice. In an emergency, it gives the emergency number and alerts your team.
What it is not
It is not a PMS or a channel manager. Karibai does not manage rates, calendars or listings. It connects to your PMS and complements it: it answers your guests and works with your team.
It is not a generic AI chat. Kari answers with each property's and each booking's real information, and knows when to hand the conversation to a person. The team assistant works with your data and changes nothing without your say-so.
It does not replace your team. It takes the repeated questions and the night shift off their plate. Decisions, incidents and the personal touch that makes the difference stay theirs.