A front desk that never closes
Kari answers your guests instantly, with each property's real information and in their language. When a person is needed, it alerts your team and keeps looking after the guest until someone steps in.
Request a demoYour guests ask in their language. Kari answers in all of them.
How Kari looks after guests
How Kari handles an ordinary day, just as you would see it in the inbox, and where its limits are.
-
01
Knows what your team knows
Answers from each property's sheet: Wi-Fi, house rules, check-in, parking, recommendations. If a detail is not on the sheet, it doesn't make one up: it says so and offers to bring in someone from your team.
-
02
Every guest, in their language
Detects the language of each message and replies in it. Your team reads everything in theirs.
-
03
Knows when to hand over
If the guest asks for a person, if Kari doesn't have the answer or if it detects an emergency, it alerts your team with the full context. You step in with one click and hand it back whenever you want.
-
04
Offers the right extra, never pushes
When it fits, it suggests an extra from your catalog, states the price and only sends the payment once the guest confirms. No means no, and during an incident it doesn't bring extras up.
-
05
Upfront about being an AI
Kari follows the EU AI Act from the very first message: the guest always knows they are talking to an AI and can always ask for a person.
- Introduces itself as a virtual assistant in its first message, in the guest's language.
- Never claims to be a person, even when asked.
- Hands the conversation to your team as soon as the guest asks to talk to someone.
- In an emergency, gives the 112 emergency number and alerts your team straight away.
- Only handles what relates to the booking, the property and the area. Anything else, it politely declines.
- Conversations are never used to train models or sold to third parties.
-
06
What Kari does not do
Its limits are written into its instructions. It does not make them up as it goes.
- It does not make things up. If something is not in the property sheet or the booking, it says it does not know and offers a person.
- It does not give your properties' rates, availability or discounts, nor imply that any dates are free. The only prices it gives are those of your extras.
- It does not share the Wi-Fi or access codes beyond what the booking allows.
- It does not open a door unless the stay is underway and the guest is at that door right now.
- It does not offer extras during an emergency, a complaint or while someone from your team is on the way.
- It gives no medical or legal advice. In an emergency, it gives the emergency number and alerts your team.
Where its answers come from
Kari only answers with what you give it. Nothing more, nothing less.
-
01
Your PMS sends properties and bookings
Connect your PMS and Kari knows who arrives, when and at which property, without anyone copying anything over.
-
02
Your team completes the sheet
Wi-Fi, house rules, directions, parking, recommendations. What only you know, written once.
-
03
Kari answers with that and nothing else
Shares Wi-Fi and access codes only when the booking allows it. If something is not on the sheet, it does not make it up.
Frequently asked questions about Kari
Still have a question? Write to us.
Does Kari make up answers?
No. It answers from the property sheet and the booking data. If something is not there, it says it doesn't know and offers to bring in someone from your team.
What if the guest wants to talk to a person?
Kari alerts your team right away and keeps looking after the guest in the meantime. The conversation shows up in the inbox with the full history and whoever picks it up carries on in the same thread.
Do I still need someone on call at night?
Not to answer messages. Kari replies at any hour with each property's information. It only alerts you when a person is needed: an emergency, a breakdown or a guest asking to talk to someone. What you decide is who handles those alerts.
When does it share the Wi-Fi or the access code?
Only when the booking allows it. Until then it tells the guest when they'll get it, without revealing anything early.
Does Kari talk about property prices or availability?
No. It does not know your properties' rates, availability or discounts, so it never gives or makes them up. If the guest wants to book, it shares your booking link if you have set one up, or alerts your team. The prices it does give are those of your extras.
Which channels does it cover?
WhatsApp, Booking and Airbnb: the channels where your guests already write to you. On WhatsApp, with your own WhatsApp Business number, so they keep writing to the number they already know.
Everything Karibai does
One platform, from booking to check-out.
- Automated messages Confirmation, arrival, welcome and check-out. Every message goes out at the right moment and in the guest's language, without anyone sending it by hand.
- Guest app One link per booking, no downloads, no passwords. Directions, the house guide, the Wi-Fi and the extras, with your logo and your color.
- Extras Late check-out, the airport transfer, the welcome basket or whatever you want to sell. Kari offers it when it fits and the money goes straight to you.
- Team assistant “Who arrives on Saturday?” “Create a task to check the air conditioning at Villa Mar Azul.” Your team asks the way they would ask a person and the assistant answers with your data.
- Unified inbox Every conversation, with everything you need in view. When Kari cannot sort something out, it hands it to your team, and automatic translation makes replying in any language easy.
- Online check-in Your guests fill in their details and sign from their phone before arriving. Karibai sends the reports to the authorities and keeps the register for you.
- Smart locks A guest is at the door at midnight. Kari checks that their stay is underway and opens it, without anyone on your team picking up the phone.
Let Kari look after your next guest
We show you in a demo how Kari looks after a guest, from the first question to the last.