A hundred conversations, one inbox
Every guest, with their booking and history, in one real-time inbox. Kari handles the repetitive questions; anything that needs a person rises to the top and your team steps in with one click.
Request a demoOne inbox, three states
This is what an ordinary Tuesday looks like with 52 properties.
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Everything in one place
Guest, booking and property already linked. Nothing to look up in the PMS.
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Three states, no noise
Each conversation shows whether Kari is on it, it needs someone from your team, or a person has already taken it. The ones that need you sit at the top.
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Take over in one click
Take the conversation and Kari stops replying. Hand it back when you are done.
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In your language, and in theirs
You read the guest's messages in your language and your reply reaches them in theirs.
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Notes for the team
Next to the conversation, for your team only. The guest never sees them.
Who's handling each conversation
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Kari handling
Questions about the property, the arrival, the area or the extras, resolved on the spot without anyone keeping watch.
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Needs your team
The guest asks for a person, Kari lacks the answer or there is an emergency. Your team gets a push notification and the conversation rises to the top.
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Your team
A person has taken it and Kari stops replying until it is handed back. The whole history stays in the same thread.
Hand back to Kari. When they are done, your team hands it back in one click and Kari picks the conversation up with the full history.
Frequently asked questions about the inbox
Still have a question? Write to us.
Can I see what Kari is answering?
Yes, everything, in real time. Every conversation is in the inbox even while Kari handles it; you can read it and take over at any moment.
How does my team know a person is needed?
With a notification on their phone or browser. The conversation switches to “needs your team” and rises to the top of the inbox until someone takes it.
What happens when someone takes over?
Kari stops replying in that conversation instantly. The person answers in the same conversation and, when done, hands it back to Kari with one click.
Does my team need to speak other languages?
No. While a person handles the conversation, they read the guest's messages in their own language and their replies are sent translated into the guest's.
Can we leave internal notes?
Yes. Notes sit next to the conversation, visible only to your team. The guest never receives them.
What about photos or voice notes the guest sends?
They land in the inbox and Kari understands them: it describes images and transcribes voice notes to answer with context.
Everything Karibai does
One platform, from booking to check-out.
- Guest assistant A guest writes at two in the morning. Kari answers in their language with their booking details, and your team sees in the morning that it is already handled.
- Automated messages Confirmation, arrival, welcome and check-out. Every message goes out at the right moment and in the guest's language, without anyone sending it by hand.
- Guest app One link per booking, no downloads, no passwords. Directions, the house guide, the Wi-Fi and the extras, with your logo and your color.
- Extras Late check-out, the airport transfer, the welcome basket or whatever you want to sell. Kari offers it when it fits and the money goes straight to you.
- Team assistant “Who arrives on Saturday?” “Create a task to check the air conditioning at Villa Mar Azul.” Your team asks the way they would ask a person and the assistant answers with your data.
- Online check-in Your guests fill in their details and sign from their phone before arriving. Karibai sends the reports to the authorities and keeps the register for you.
- Smart locks A guest is at the door at midnight. Kari checks that their stay is underway and opens it, without anyone on your team picking up the phone.
An inbox that sorts itself
We show you in a demo how your team works from a single inbox.