What do I need to get started?

A compatible PMS and a WhatsApp Business number. Connect both from the settings in a few minutes and properties and bookings come in on their own.

Do I have to change my WhatsApp number?

No. Connect your own number and your guests keep writing to the one they know. The number is yours, not ours.

How long does it take?

A few minutes to connect. Kari answers from the first message and you complete the property sheets at your own pace.

Does Karibai replace my PMS?

No. It connects to it. Your PMS remains the source of properties and bookings; Karibai takes care of the guest conversation.

Does Kari make up answers?

No. It answers from the property sheet and the booking data. If something is not there, it says it does not know and offers a person from your team.

Does the guest know they are talking to an AI?

Always. Kari introduces itself as a virtual assistant in its first message and never claims to be a person.

What if the guest asks to talk to someone?

Kari alerts your team right away and steps aside. The conversation shows up in the inbox with the full history.

Which languages does it answer in?

The guest's, automatically: it detects the language of each message and replies in it.

When does it share the Wi-Fi or the access code?

Only when the booking allows it, that is, once your PMS marks the check-in and during the stay. Before that it tells the guest when they will get it.

Can I see what Kari answers?

Yes, everything, in real time. Every conversation is in the inbox even while Kari handles it, and you can take over at any moment.

How does my team know a person is needed?

With a notification on their phone or browser. The conversation rises to the top of the inbox until someone takes it.

Does my team need to speak languages?

No. While a person holds the conversation, they read the guest in their own language and their replies are sent translated.

How many people can use Karibai?

As many as you need. Invite your team with three roles: owner, admin and support.

Which automated messages exist?

Seven: confirmation, pre-arrival information, welcome, stay follow-up, checkout instructions, thank-you and extra confirmation. Each is enabled and written separately.

Can I write them in my own words?

Yes. Edit each template with variables such as the guest's name or the check-in time. They are sent as official WhatsApp Business templates.

What is the guest app?

A web page per booking, with no downloads or passwords, holding the house guide, directions, the Wi-Fi and the access code, checkout instructions and extras. With your logo and your colour.

Which languages are the messages and the guest app in?

Twelve: Spanish, English, French, German, Italian, Dutch, Portuguese, Catalan, Polish, Swedish, Danish and Russian.

Where does the extras money go?

To your own Stripe account, connected once. Karibai neither holds the payments nor stores card data.

Does Kari push extras?

No. It suggests one when it fits, states the price and waits. If the guest says no, it does not bring it up again.

How does my team deliver an extra?

With a dated task created on payment, for the extras you mark as "requires team action".

Where is my guests' data stored?

In the European Union. It is handled under GDPR and is neither used to train AI models nor sold to third parties.

Is there a data processing agreement?

Yes, with its annexes, and the subprocessor list is published.

What happens to the data if I leave?

Deleting the account removes everything: conversations, messages, files and WhatsApp templates registered in your name.

Is there two-factor authentication?

Yes, and passkeys too. Each person enables it from their security settings.

Frequently asked questions

Getting started

What do I need to get started?: A compatible PMS and a WhatsApp Business number. Connect both from the settings in a few minutes and properties and bookings come in on their own.
Do I have to change my WhatsApp number?: No. Connect your own number and your guests keep writing to the one they know. The number is yours, not ours.
How long does it take?: A few minutes to connect. Kari answers from the first message and you complete the property sheets at your own pace.
Does Karibai replace my PMS?: No. It connects to it. Your PMS remains the source of properties and bookings; Karibai takes care of the guest conversation.

Kari, the AI assistant

Does Kari make up answers?: No. It answers from the property sheet and the booking data. If something is not there, it says it does not know and offers a person from your team.
Does the guest know they are talking to an AI?: Always. Kari introduces itself as a virtual assistant in its first message and never claims to be a person.
What if the guest asks to talk to someone?: Kari alerts your team right away and steps aside. The conversation shows up in the inbox with the full history.
Which languages does it answer in?: The guest's, automatically: it detects the language of each message and replies in it.
When does it share the Wi-Fi or the access code?: Only when the booking allows it, that is, once your PMS marks the check-in and during the stay. Before that it tells the guest when they will get it.

Inbox and team

Can I see what Kari answers?: Yes, everything, in real time. Every conversation is in the inbox even while Kari handles it, and you can take over at any moment.
How does my team know a person is needed?: With a notification on their phone or browser. The conversation rises to the top of the inbox until someone takes it.
Does my team need to speak languages?: No. While a person holds the conversation, they read the guest in their own language and their replies are sent translated.
How many people can use Karibai?: As many as you need. Invite your team with three roles: owner, admin and support.

Messages and guest app

Which automated messages exist?: Seven: confirmation, pre-arrival information, welcome, stay follow-up, checkout instructions, thank-you and extra confirmation. Each is enabled and written separately.
Can I write them in my own words?: Yes. Edit each template with variables such as the guest's name or the check-in time. They are sent as official WhatsApp Business templates.
What is the guest app?: A web page per booking, with no downloads or passwords, holding the house guide, directions, the Wi-Fi and the access code, checkout instructions and extras. With your logo and your colour.
Which languages are the messages and the guest app in?: Twelve: Spanish, English, French, German, Italian, Dutch, Portuguese, Catalan, Polish, Swedish, Danish and Russian.

Extras and payments

Where does the extras money go?: To your own Stripe account, connected once. Karibai neither holds the payments nor stores card data.
Does Kari push extras?: No. It suggests one when it fits, states the price and waits. If the guest says no, it does not bring it up again.
How does my team deliver an extra?: With a dated task created on payment, for the extras you mark as "requires team action".

Data and security

Where is my guests' data stored?: In the European Union. It is handled under GDPR and is neither used to train AI models nor sold to third parties.
Is there a data processing agreement?: Yes, with its annexes, and the subprocessor list is published.
What happens to the data if I leave?: Deleting the account removes everything: conversations, messages, files and WhatsApp templates registered in your name.
Is there two-factor authentication?: Yes, and passkeys too. Each person enables it from their security settings.