Extras that sell themselves
Nobody has time to offer the late checkout or the transfer. So Kari does it in the conversation, and the guest app shows it one tap away. The guest pays, the money goes straight to you and your team gets a dated task.
Request a demoThree steps, zero chasing
From catalog to payment, with nobody having to remember.
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Set up the catalog once
Name, description, photo, price including tax, lead time in days, maximum quantity, whether it can be ordered during the stay. With tags you choose which properties offer each extra.
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Kari offers it when it fits
If the guest mentions the arrival, transport or checkout, Kari suggests the right extra, states the price and only generates the payment once they confirm.
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You get paid, your team prepares it
The payment goes straight to your account. Once confirmed, the guest receives the extra-confirmed message and, if the extra needs action, your team gets a task due at the right time: on payment, on arrival or on checkout.
Every extra at the right moment
An extra sells when the guest needs it, not when someone remembers to offer it.
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Before arrival
The transfer and the basket wait on their stay page, which arrives with the pre-arrival message. They disappear once the notice period you set has passed.
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During the stay
If they ask about breakfast or how to get to the airport and you offer that extra, Kari mentions it in one sentence. The ones you allow during the stay stay on their page.
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Before leaving
When they ask what time they need to leave, Kari offers late check-out with its price and only creates the payment if they confirm.
You set the rules
Every extra carries its own rules. You set them once and Kari and the guest app follow them.
- Lead time
- Each extra has its own lead time in days. Nobody can order a basket two hours ahead.
- During the stay
- Decide whether an extra can be ordered during the stay or only before arrival.
- Maximum quantity
- One late checkout per booking; transfers, as many as needed.
- Per property
- With tags, each extra is offered only where it makes sense.
- Tax included
- Each price includes its tax rate, and the guest sees the total.
- Refunds
- From the booking, in one click. The guest gets it back on the same payment method.
Frequently asked questions about extras
Still have a question? Write to us.
Where does the money go?
To your own Stripe account, which you connect once from the settings. Karibai does not hold the payments.
Does Kari push extras?
No. It suggests one when it fits what the guest is talking about, states the price and waits. If the guest says no, it does not bring it up again. During an incident or a complaint, it doesn't mention extras at all.
How does my team know an extra needs preparing?
With a dated task, assignable to whoever is responsible. It is only created for extras you mark as “requires team action”.
Can I offer different extras per property?
Yes. Each extra carries tags and is offered at the properties sharing that tag.
Can a guest's question turn into a sale?
Yes, and that is exactly the moment Kari uses. If the guest asks what time check-out is and you have a late check-out set up, it answers first and then offers it in one sentence, with its price. If they want it, it sends the payment link in the same conversation, or alerts your team when the channel does not allow links.
What if the money has to be returned?
From the booking, with one click. The guest gets the refund back on the same payment method.
Everything Karibai does
One platform, from booking to check-out.
- Guest assistant A guest writes at two in the morning. Kari answers in their language with their booking details, and your team sees in the morning that it is already handled.
- Automated messages Confirmation, arrival, welcome and check-out. Every message goes out at the right moment and in the guest's language, without anyone sending it by hand.
- Guest app One link per booking, no downloads, no passwords. Directions, the house guide, the Wi-Fi and the extras, with your logo and your color.
- Team assistant “Who arrives on Saturday?” “Create a task to check the air conditioning at Villa Mar Azul.” Your team asks the way they would ask a person and the assistant answers with your data.
- Unified inbox Every conversation, with everything you need in view. When Kari cannot sort something out, it hands it to your team, and automatic translation makes replying in any language easy.
- Online check-in Your guests fill in their details and sign from their phone before arriving. Karibai sends the reports to the authorities and keeps the register for you.
- Smart locks A guest is at the door at midnight. Kari checks that their stay is underway and opens it, without anyone on your team picking up the phone.
Let every booking earn a little more
We show you in a demo how extras are offered and paid.
Request a demo