Karibai
Automated messages

The right message, at the right moment

Seven messages accompany every stay, from confirmation to the day after checkout. Write them once, pick the moment and they go out on their own over WhatsApp, in each guest's language.

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One stay, start to finish

Each message goes out at the property's local time, with that booking's details.

  1. When the booking is confirmed

    Confirmation

  2. The day before arrival · 10:00

    Pre-arrival information

  3. Arrival day · 09:00

    Welcome

  4. The first night or the next morning

    Stay follow-up

  5. The night before or the morning of checkout

    Checkout instructions

  6. The day after checkout · 10:00

    Thank-you

  7. When an extra is paid

    Extra confirmed

Your words, your timing

Each message is enabled, written and scheduled separately.

Your templates, approved by WhatsApp
Edit each message's text with the booking details as variables. They are sent as official WhatsApp Business templates, so they arrive even if the guest has not written to you yet.
You pick the moment
Each message can be switched on or off. The follow-up goes out the first night or the next morning; checkout instructions the night before or the morning of checkout. Always at the property's local time.
Translated for you
Write each template once, in your language, and it is translated automatically into twelve languages. Every guest gets theirs; if their language is not among them, they get your default one.

Frequently asked questions about messages

Still have a question? Write to us.

Can I change the text of each message?

Yes, all of them. Write each template in your own words, with variables such as the guest's name, the property or the check-in time. On save it is sent to WhatsApp for approval and starts going out as soon as it is approved.

Do I have to send all seven messages?

No. Each one is enabled separately. Many teams start with the pre-arrival information and the checkout instructions.

Do they arrive even if the guest has never written to us?

Yes. They go out as official WhatsApp Business templates, which can be sent without the guest writing first. That is why every template goes through WhatsApp approval when you save it.

What about last-minute bookings?

The confirmation is only sent if there are at least two days until arrival, so three messages do not pile up in one afternoon. Pre-arrival and welcome go out as usual.

Which language does the guest receive?

Their own: every template is translated automatically into twelve languages. If the guest's language is not among them, they get your default one.

What if the guest replies to an automated message?

It lands in the inbox like any conversation and Kari answers right away. If a person is needed, it alerts your team.

Kari

Every guest informed before they ask

We will show you how the messages look with your properties.

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