The right message, at the right moment
Seven messages accompany every stay, from confirmation to the day after checkout. Write them once, pick the moment and they go out on their own, in each guest's language.
Request a demoOne stay, start to finish
Each message goes out at the property's local time, with that booking's details.
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When the booking is confirmed
Confirmation
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The day before arrival · 10 am
Pre-arrival information
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Arrival day · 9 am
Welcome
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The first night or the next morning
Stay follow-up
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The night before or the morning of checkout
Checkout instructions
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The day after checkout · 10 am
Thank-you
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When an extra is paid
Extra confirmed
Your words, your timing
Each message is enabled, written and scheduled separately.
- Your templates, approved by WhatsApp
- Write each message with the booking details as variables. They are official WhatsApp templates, so they arrive even if the guest has not written to you.
- You pick the moment
- Switch on only the ones you want and choose when each goes out, always at the property's local time.
- Translated for you
- Write each template once, in your language, and every guest gets it in theirs, across twelve languages.
Frequently asked questions about messages
Still have a question? Write to us.
Can I change the text of each message?
Yes, all of them. Write each template in your own words, with variables such as the guest's name, the property or the check-in time. On save it is sent to WhatsApp for approval and starts going out as soon as it is approved.
Do I have to send all seven messages?
No. Each one is enabled separately. Many teams start with the pre-arrival information and the checkout instructions.
Won't guests find them annoying if the booking platform already writes to them?
Each message is switched on separately, so you can leave out the one the platform already covers. Yours carry what it does not know: how to get to and into that property, its rules or the guest's stay page, in the guest's language.
What about last-minute bookings?
The confirmation is only sent if there are at least two days until arrival, so three messages do not pile up in one afternoon. Pre-arrival and welcome go out as usual.
Which language does the guest get it in?
Their own: every template is translated automatically into twelve languages. If the guest's language is not among them, they get your default one.
What if the guest replies to an automated message?
It lands in the inbox like any conversation and Kari answers right away. If a person is needed, it alerts your team.
Everything Karibai does
One platform, from booking to check-out.
- Guest assistant A guest writes at two in the morning. Kari answers in their language with their booking details, and your team sees in the morning that it is already handled.
- Guest app One link per booking, no downloads, no passwords. Directions, the house guide, the Wi-Fi and the extras, with your logo and your color.
- Extras Late check-out, the airport transfer, the welcome basket or whatever you want to sell. Kari offers it when it fits and the money goes straight to you.
- Team assistant “Who arrives on Saturday?” “Create a task to check the air conditioning at Villa Mar Azul.” Your team asks the way they would ask a person and the assistant answers with your data.
- Unified inbox Every conversation, with everything you need in view. When Kari cannot sort something out, it hands it to your team, and automatic translation makes replying in any language easy.
- Online check-in Your guests fill in their details and sign from their phone before arriving. Karibai sends the reports to the authorities and keeps the register for you.
- Smart locks A guest is at the door at midnight. Kari checks that their stay is underway and opens it, without anyone on your team picking up the phone.
Every guest informed before they ask
We show you in a demo how the messages carry a stay from start to finish.
Request a demo